If items are unworn and tags are still attached, we will gladly accept your return/exchange if postmarked within 14 days of receiving. 

What does unworn mean? It means you can try it on, and look in the mirror, but that’s about it. 

Although we love that you are active, please don’t take the clothes for a spin and then try to return. Remember, we are a small business, not Amazon.

To start a return/exchange, please email customerservice@viicaya.com, with your order number, subject line: RETURN ORDER #xxxx, and which product(s) you'd like to return/exchange. Thank you!

**Please note, if you are making an international return- the return shipping label will be paid for by the customer.**

Shipping times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-3 business days. You will receive a tracking number once your order has shipped. Our shipping manager Charlie the Cat keeps us on a tight schedule, so rest assured we are working as quickly as possible to get your order packed, labeled and on its way to you.

If issues arise during the transit process, please reach out to your local postal service FIRST. Once the package has left us, we cannot control timelines, deliveries or delays (we would if we could!). We can help you replacing lost items, but we cannot help you locate a package in transit beyond providing tracking information.

VIICAYA is a combination of VII (Roman Numeral 7) and CAYA (Come As You Are).

Pronounced: "V-eye-kye-yuh" 

We always recommend visiting our size chart for all sizing questions. While we understand it is not what you are used to seeing in terms of size names, it is very straight forward!

You can compare your standard letter size with our size chart to find your best Vii size, but we would suggest taking your measurements to find your absolute best fit.

One of the problems we aimed to solve was size discrepancies across items; your size will be your size in all similar products at Viicaya (ie all bottoms, all tops, etc). We work tirelessly during our development process to ensure every item fits the size it should regardless of material or design. A v is a v, every time.

Yes! Please be aware that international shipping will take longer than our standard domestic shipping.

international shipping rates are contingent upon global shipping rates at time of order. We do not control what you pay for shipping.