We ship out of Pensacola, Florida Monday through Friday and we aim to have any domestic packages to you within 3-5 business days of shipment. If you are international, while we will get the package out of our warehouse as fast as possible, we unfortunately do not have inside government connections to guarantee customs will be a breeze. Please note, all items are currently fulfilled by the one (wo)man show of Mattie Rogers (unless you count the cat assistants), but any and all delays that may arise are always communicated directly to each customer.

We do, but please be aware that customs are something we cannot control. We will get the items to you as fast as possible, but expect it to take a bit longer than domestic orders. International shipping rates are contingent upon global shipping rates at time of order. We do not control what you pay for shipping. 

First, let us just acknowledge here that we are not amazon: we are a small team, doing the best we can. So we also ask that you do the best you can, by following these guidelines below. 

If items are unworn and tags are still attached, we will gladly accept your return/exchange if postmarked within 14 days of receiving. 

What does unworn mean? It means you can try it on, and look in the mirror, but that’s about it. 

Although we love that you are active, please don’t take the clothes for a spin and then try to return. Please do not cover the items in deodorant or body spray - that makes it worse. 

To start a return/exchange, please email customerservice@viicaya.com, with your order number, subject line: RETURN ORDER #xxxx, and which product(s) you'd like to return/exchange. Thank you!

**Please note, if you are making an international return- the return shipping label will be paid for by the customer.**

Final sale items will not be permitted to be returned or exchanged. Please check product descriptions of sale items to see if they are listed as final sale.

Not at this time, but we are always open to exploring! If you are interested, please contact customerservice@viicaya.com

Flat front has a vertical center seam, whereas pouch front has two parallel seams for extra space.

Being a small business, our restocks rely directly on YOU! If we sell out of items quickly, we are likely to restock, but not always. Limited drops that will certainly not be restocked will always be listed as such. If you would like to suggest a restock, feel free to email our customer service :)